Before you contact us asking us why your unique World On Water code isn’t working properly on your website please carry out these steps to fix common problems:

• Find the email containing the original code and copy and paste the whole thing into notepad. Then copy from notepad and paste into your website management system where you want the player to appear. Doing this eliminates any possible formatting errors which may have appeared in the code while it was being sent.

• Refresh the cache in both your internet browser and also your website management system.

• Delete the code from your website and find the original one which was sent in the email to you. Copy and paste the whole code back into your website management system.

• Try viewing your website in a different browser and see if the player is working. If works in some browsers and not others then please contact us with the details of this problem.

• If the player is stretched then make sure that the correct aspect ratio is in the code. 

• If the front image of the player is not changing then ensure you clear your browsers cache. This should fix the problem.

• If your page just displays code then ensure that you have pasted the code in the html/source/code view in your blog/website management system rather than the visual or WYSIWYG editor.

• If you are placing World On Water on a blog site and the show keeps getting pushed down as new blog posts are added then consider uploading the show into a side column of the blog homepage or alternatively create a separate page for the show. Templates are available for these on the most of the common blog platforms.

• If World On Water plays glitchy or the audio does not match the visual please check the speed of your internet connection and clear your cache and refresh your browser.

Please contact us if:

• The player does not work on your specific platform

• Front image never updates

• Audio/video is always out of sync

• Audio/video does not work

• Player does not start

• None of the above solutions fix your problem

Please email us if you are experiencing any of these problems with detailts of the problem, website platform, and the browser you are viewing your website in.